Booking reminders and no-shows
Remind people before their booked meeting, and mark who didn't turn up.
People who book through your booking page can get a reminder email before the meeting. It says when and where it is, has the button to join the video call, and the private link to reschedule or cancel.
- Open Calendar, Booking page and open the Services tab and choose a service.
- Under Reminders, tick 1 day before, 1 hour before, or both. Tick Also to add one more, from 15 minutes to a week before.
- Save.
New services start with a reminder 1 day before and 1 hour before. Services made before reminders existed have none until you turn them on.
Good to know
- Reminders come from your own address, like the booking confirmation, so replies come straight to you.
- Each reminder goes once. If the meeting moves to a new time, the reminders are sent again for the new time.
- Someone who books for this afternoon doesn't get a "1 day before" reminder, only the ones still ahead.
- If a reminder was missed (say, the server was restarting), only the nearest one goes, so nobody gets two at once.
- Nothing is sent in the last five minutes before the meeting, or for cancelled bookings.
- Reminders are sent while your booking page is on. If you turn it off, meetings already booked get no more reminders.
Didn't show up
After a meeting ends, open Past and cancelled bookings, choose the booking and tick Didn't show up. It's only for you: the other person isn't told. Untick it if you got it wrong.
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